Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 15, 2025
Introduction
QUUIRK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Property Care Wallet™ platform and related services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.
This policy applies to all users of our platform, including property owners, contractors, and public adjusters.
1 Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This may include your name, email address, phone number, address, payment information, and other contact details.
Property Information
When using our Property Care Wallet™ services, we collect information about your property, including address, property type, maintenance history, contractor interactions, and project details.
Usage Information
We automatically collect information about how you use our platform, including your interactions with contractors, payment history, and service preferences.
Device Information
We collect information about the devices you use to access our services, including IP address, browser type, operating system, and mobile device identifiers.
2 How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our Property Care Wallet™ services, including connecting you with verified contractors and managing your property maintenance projects.
Communication
We use your contact information to send you service-related communications, updates about your projects, and important notices about our services.
Safety and Security
We use your information to verify contractor credentials, prevent fraud, ensure secure payments, and maintain the safety of our platform.
Personalization
We use your information to personalize your experience, recommend relevant contractors, and improve our matching algorithms.
3 Information Sharing
With Contractors
We share relevant property and contact information with verified contractors to enable them to provide quotes and services. Contractors are bound by confidentiality agreements.
Service Providers
We share information with third-party service providers who help us operate our platform, including payment processors, background check services, and customer support tools.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4 Data Security
Security Measures
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits.
Payment Security
All payment information is processed through PCI-compliant payment processors. We do not store complete credit card information on our servers.
Access Controls
We limit access to your personal information to employees and contractors who need it to provide services, and all personnel are bound by confidentiality agreements.
5 Your Rights and Choices
Account Access
You can access, update, or delete your account information at any time through your account settings or by contacting us.
Communication Preferences
You can opt out of promotional communications by following the unsubscribe instructions in our emails or updating your account preferences.
Data Portability
You have the right to request a copy of your personal information in a portable format.
Data Deletion
You can request deletion of your personal information, subject to legal and contractual obligations.
6 Cookies and Tracking
Cookie Usage
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage.
Analytics
We use analytics services to understand how our platform is used and to improve our services. You can opt out of analytics tracking through your browser settings.
Third-Party Cookies
Some third-party services we use may place cookies on your device. Please review their privacy policies for more information.
7 Children's Privacy
Age Restrictions
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
Parental Notice
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
8 International Users
Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
Regional Rights
If you are located in the European Union, California, or other regions with specific privacy laws, you may have additional rights regarding your personal information.
Contact Us About Privacy
If you have questions about this Privacy Policy or our privacy practices, please contact us:
1-800-QUUIRK-1
QUUIRK Privacy Office
78 John Miller Way #2111
Kearny, NJ 07032
Response Time
We will respond to privacy-related inquiries within 30 days of receipt. For urgent privacy concerns, please call our privacy hotline.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.